Distance Contract

1. Subject of the Contract

1.1. Seller – the owner of the online trading site https://mbaldai-internetu.lt (hereinafter referred to as "Online Store" or "Store") and its associated rights, SIA “Mēbeles Internetā,” registration No. 50203568911, VAT No. LV50203568911, legal address: Īles iela 5 - 7, Bēne, LV-3711, Latvia, email address: info@mbaldai-internetu.lt, phone: +371 22522776. Within the scope of its business activities, the Seller, in accordance with this distance contract (hereinafter referred to as "Agreement"), offers services and sells products to the Buyer.

1.2. Buyer/Consumer – a natural person at least 18 years of age who purchases goods or services from SIA “Mēbeles Internetā” for personal, family, or household needs unrelated to business or professional activities. Buyer/Entrepreneur – a natural or legal person who intends to purchase goods or services from SIA “Mēbeles Internetā” for business or professional purposes. The Seller is not obligated to grant rights to the Buyer/Entrepreneur that are provided to the Buyer/Consumer in accordance with the requirements of the Consumer Rights Protection Law.

1.3. These Terms are a binding legal document establishing the mutual rights, obligations, and responsibilities of the Buyer and Seller, as well as other conditions related to the purchase and sale of the goods and services offered by the Seller when purchasing goods or services in the Online Store.

1.4. The Agreement is considered concluded when the Buyer, after reviewing the Terms, places an order and makes payment for the goods in accordance with these Terms. If the order is not paid, the Agreement is considered not concluded.

1.5. The Seller has the right to unilaterally amend and supplement the Terms of the Agreement. When purchasing in the Online Store, the Buyer is subject to the Terms in effect at the time of ordering the goods. Amendments to the Terms take effect upon publication in the Online Store and apply only to orders placed after the amendments. The Seller informs the Buyer of changes to the Terms (e.g., via email and/or by electronically displaying information in the Buyer's account, and/or by posting information in the Store). If the Buyer uses the Store in any way after the amendments to the Terms are published, it is deemed that they agree to all amendments.

1.6. The Seller reserves the right to restrict the Buyer's use of Online Store services or cancel the Buyer's registration without notice if the Seller believes the Buyer may violate or is violating the Agreement, attempting to harm the Seller, the operation or security of the Online Store, or third parties.

1.7. By placing an order, the Buyer confirms that they have reviewed this Agreement and the Terms contained therein, are aware of them, understand them, and fully agree with them. The Buyer agrees to familiarize themselves with the Terms on each occasion of purchase. The Buyer is not entitled to order goods in the Online Store if they have not reviewed the Terms or do not agree with them.

2. Registration

2.1. To use the Online Store’s services and purchase offered goods, registration is not mandatory for the Buyer. However, to gain a more comprehensive shopping experience, we encourage the Buyer to register by creating a personal account in the Online Store (under the “Register” section).

2.2. Before registering, the Buyer must review the Online Store Privacy Policy. Once the Buyer registers in the Store, it is deemed that they have reviewed and agreed to the Privacy Policy. The Online Store Privacy Policy applies to personal data processed within the framework of this Agreement (the Privacy Policy is published on the website https://mbaldai-internetu.lt/policies/privacy-policy). The Buyer is responsible for updating their profile for any significant changes in personal data: name, address, email, phone, etc. The Buyer is fully responsible for consequences resulting from failure to update this information (e.g., issuing goods to the wrong person, etc.).

2.3. The Buyer registers by completing the registration form and providing the required data (hereinafter referred to as "Registration Data"). The Buyer is solely responsible for the accuracy of the Registration Data, its non-disclosure to third parties, and its updating. Registered Buyers can provide additional information about themselves in relevant sections at their discretion. By providing this information, the Buyer grants the Seller, as the controller of personal data, the right to collect, accumulate, systematize, and use all the information and data the Buyer has directly or indirectly provided by using Online Store services.

2.4. The Buyer is responsible for any actions taken in the Online Store and for the non-disclosure of access data to third parties. If Online Store services are used by a third party using the Buyer's access data, the Seller considers this third party as the Buyer. If the Buyer loses access data, they must immediately notify the Seller by phone or email provided on the Online Store website. If there is a risk that access data has become available to a third party, the Buyer is required to immediately change their profile access data or delete their profile.

2.5. The Buyer's personal data will be processed in accordance with the regulatory enactments of the Republic of Latvia governing the processing and protection of personal data of natural persons. When processing and storing the Buyer's personal data, the Seller will use organizational and technical means to ensure the protection of personal data against accidental disclosure, alteration, or other unlawful data processing.

2.6. The Buyer's personal data will be used to identify the Buyer and the goods recipient, carry out sales and delivery of goods, issue accounting documents, refund overpaid amounts and money for returned goods, provide product warranty services, administer debts, fulfill other obligations arising from the Agreement, and allow the Buyer to use other online store services. The Buyer's personal data may be processed for direct marketing purposes only with the Buyer's consent.

2.7. When registering, the Buyer may indicate whether they wish to receive notifications from the Seller or useful offers from their partners, thereby agreeing to receive such notifications or offers. If the Buyer does not wish to receive them and has confirmed this accordingly, the Seller will not send advertising and informational messages to the Buyer, except those necessary to fulfill the Buyer’s order.

2.8. The personal data provided by the Buyer will only be used by the Seller and their partners, with whom the Seller cooperates in administering the Online Store, delivering goods, and providing other services related to the Buyer’s order. The Seller guarantees not to disclose the Buyer's personal data to other third parties, except in cases stipulated by the regulatory enactments of the Republic of Latvia.

2.9. The Buyer's personal data will be retained no longer than required by the specified data processing purposes and the legally established obligation to retain personal data or in accordance with the legitimate interests of the company to ensure the Seller’s limitation period.

2.10. The created Buyer profile and the data entered and processed within it will be retained for up to 10 years from the last purchase in the Online Store or until a request to delete the profile or the profile itself is deleted by the person.

3. Ordering Goods

3.1. To purchase goods, the Buyer places an order in the Online Store by filling out the electronic order form (cart) and then submitting it to the Seller (Buy button).

3.2. By placing an order, the Buyer confirms that they have chosen to purchase the specific goods in accordance with the terms specified in this Agreement.

3.3. Upon concluding the contract, the Buyer undertakes to pay the price of the goods and accept the goods ordered in the Store.

3.4. When placing an order, it is necessary to indicate the name, surname, phone number, and email address of the goods’ buyer and the address of the goods’ recipient. We collect such data as your name, surname, email address, and phone number, as well as other information necessary to process your order and issue invoices. The legal basis for processing your name, surname, email address, and phone number for this purpose is the performance of the contract.

3.5. When ordering goods in the Online Store, the Buyer or their authorized person – the User fully confirms that they have reviewed the specifications of the goods included in the order and confirms that they meet the Buyer's needs. The Seller is not responsible for any incompatibility of the delivered goods with the Buyer’s needs or their incompatibility with any items the Buyer already owns.

3.6. As soon as the User creates an order in the Online Store and submits it to the Seller, it becomes binding on the Buyer. The Online Store sends an email to the User (Order Confirmation Email) containing information about the placed Order. After payment, the Buyer is not entitled to cancel or modify the Order without a separate agreement with the Seller.

4. Price of Goods, Delivery Costs, and Payment Procedure

4.1. The prices of goods in the Online Store are indicated in euros (EUR) with VAT included. Goods are sold to the Buyer at the price effective in the Online Store at the time of ordering. The price of each item and the total payable amount for the goods is visible to the Buyer after creating the shopping cart. If the Buyer does not agree with the indicated price, they may not proceed with the ordering and purchasing of goods.

4.2. The delivery costs are calculated during order processing when the Buyer specifies the delivery address. The order amount, consisting of the price of the goods and the delivery cost, is visible to the Buyer during the ordering process before confirming the order.

4.3. The Buyer settles the payment for goods and delivery at the time of placing the order, using one of the payment systems specified in the Online Store.

4.4. The Buyer's submitted order becomes binding on the Seller once the online payment process has been successfully completed, and the Buyer has received an order confirmation email. To protect the interests of the Seller and its clients, the Seller has the right to postpone order processing until the payment made during the online payment process has been credited to the Online Store's bank account. The Seller informs the Buyer about such cases as soon as possible.

4.5. By making online purchases, the Buyer agrees to receive invoices or delivery notes electronically. It is considered that an electronic invoice or delivery note (hereinafter referred to as “e-invoice”) is delivered to and received by the Buyer once it is sent from the email address of SIA “Mēbeles Internetā” info@mbaldai-internetu.lt. Such electronic purchase documents are valid without the Seller's and/or Buyer's signature.

4.6. Ownership of the goods passes to the Buyer upon full payment and delivery, in accordance with these Terms.

5. Delivery of Goods

5.1. When ordering goods, the Buyer can choose delivery by courier service – the Seller provides courier delivery services, either through its resources or in cooperation with professional courier service providers. If the "Delivery by Courier Service" option is selected at the time of purchase, the Online Store will, upon the Buyer's request, transfer the Buyer's data to the above-mentioned professional courier service providers as independent data controllers for the purpose of order fulfillment.

5.2. The possible delivery methods are shown to the Buyer after creating the shopping cart and entering the delivery address.

5.3. The Seller will endeavor to fulfill the Buyer’s order in full; however, the Seller cannot guarantee this. If the ordered goods are out of stock or insufficient, the Seller has the right to refuse delivery or deliver a reduced quantity.

5.4. If the Seller delivers a lower quantity of goods than ordered, and the delivered goods amount is less than the Buyer has paid, the Buyer will be refunded the difference for the undelivered goods.

5.5. The goods ordered by the Buyer are delivered to the address specified in the order. The order must be accepted by the person specified in the order. If the order is received not by the person specified in the order but by another person at the address indicated, it is assumed that the order has been received by the person specified in the order. The Buyer is responsible for ensuring that the specified person is present at the delivery address at the time of delivery, can present identification to the courier, accepts the goods without delay, signs the delivery documents, or makes a record in the courier service terminal.

5.6. If delivery is not possible due to the Buyer’s fault or circumstances dependent on the Buyer (the Buyer has provided an incorrect address, the Buyer or the specified person is not available at the given address, access to the address is restricted, or other valid reasons), the goods are not resent, but the amount paid for the goods is refunded, except for the delivery fee and any damage to the goods resulting from return shipping if the goods are damaged.

5.7. The Seller is not liable for any damages incurred by the Buyer or third parties due to incorrect delivery address or recipient information provided by the Buyer or if the goods are received by another person at the delivery address.

5.8. The Seller delivers the goods to the Buyer within the time frame specified in the Online Store on each product page. If the Buyer orders multiple items as part of one order:

5.8.1. If all ordered items are selected from the same supplier, the Seller will deliver the entire order as a single shipment unless the Buyer expresses a preference to receive items separately during order placement or in subsequent communication with the Seller.

5.8.2. If items are selected from multiple suppliers, the Seller will deliver the order in separate shipments.

5.9. The Buyer agrees that, if delivery delays occur due to unforeseen and Seller-independent circumstances, the Seller may contact the Buyer to arrange a different delivery time.

5.10. Immediately upon receiving the goods, the Buyer should inspect the delivered items. If the Buyer notices that the packaging is damaged, or there is a discrepancy in the quantity of goods, they must mark this in the courier’s terminal or on the delivery document, depending on the options available during delivery. The Buyer must notify the Seller of any such issue within three business days of delivery. If the Buyer signs the delivery document or acknowledges receipt in the courier’s terminal without any remarks, it is assumed that the goods match the order in quantity and condition.

5.11. The Buyer may communicate with the Seller using their personal account in the Online Store, via the Online Store's contact page, or by sending an email to info@mbaldai-internetu.lt. The Seller will review the reported issues within three business days of receiving the email and contact the Buyer to find a resolution.

6. Product Quality and Warranty

6.1. The characteristics of all goods sold in the Online Store are specified in each product’s description.

6.2. A manufacturer's warranty applies to the products. For goods without a warranty, a statutory two-year quality commercial guarantee applies to goods purchased by the Buyer/Consumer from the date of purchase. If the Buyer is dissatisfied with the quality of the ordered product, they must inform the Seller so that the Seller can contact the manufacturer or authorized distributor.

6.3. If the Buyer receives a damaged product, they must contact the Seller by phone or email (Phone: +371 22522776, Email: info@mbaldai-internetu.lt) so that the issue can be resolved in accordance with the provisions in this document and the SIA “Mēbeles Internetā” warranty service procedure.

7. Right of Withdrawal and Return of Goods

7.1. Buyers/Consumers who have purchased goods from SIA “Mēbeles Internetā” Online Store (https://mbaldai-internetu.lt) are entitled, without providing a reason, to exercise the right of withdrawal and return the product within 14 (fourteen) days from the date of delivery (receipt) of the goods, or, if multiple goods are ordered in one order and delivered separately – from the last delivery date, or, if delivered in batches or parts – from the last batch or part delivery date, in accordance with Cabinet Regulation No. 255 “Regulations on Distance Contracts.”

7.2. The Buyer/Consumer may withdraw from the Agreement using electronic means (e.g., email) by sending a notification to the Seller about withdrawal from the purchase-sale agreement at info@mbaldai-internetu.lt. The notification must clearly state the Buyer/Consumer’s intent to withdraw. The Buyer/Consumer must also submit proof of purchase (invoice, receipt, etc.) along with the withdrawal notification to confirm the goods were purchased from the Seller. If the Buyer/Consumer purchases multiple goods under one Agreement, the withdrawal right applies to one or more items.

7.3. When exercising the right of withdrawal, the Buyer must cover the costs specified in the Consumer Rights Protection Law, Section 12, paragraphs seven, nine, and eleven, as well as Cabinet Regulation No. 255 "Regulations on Distance Contracts," point 23.

7.4. In the event of withdrawal, the Buyer has 14 (fourteen) calendar days from the date of notifying the Seller of the withdrawal to return the goods to SIA “Mēbeles Internetā.” The goods must be in suitable condition for return, unopened, unused, with tags, and in original packaging. Assembled furniture or furniture with assembly marks cannot be returned. Used goods cannot be returned.

7.5. Goods are returned using a chosen intermediary (courier). All return-related costs are borne by the Buyer/Consumer (in accordance with the Consumer Rights Protection Law, Section 12, paragraphs seven, nine, and eleven, as well as Cabinet Regulation No. 255 “Regulations on Distance Contracts,” point 23). Before returning goods via intermediaries (couriers), the Buyer contacts the Seller to agree on the return by email at info@mbaldai-internetu.lt.

7.6. When exercising the right of withdrawal, the delivery fee paid by the Buyer is not refunded. The costs of returning goods that do not comply with the Agreement are borne by the Seller.

7.7. The Buyer/Consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period. The Buyer/Consumer is liable for any reduction in the value of the goods if they are used in a way incompatible with good faith.

7.8. The right of withdrawal is valid if the Buyer/Consumer complies with the following conditions:

7.8.1. Returned goods are in the original packaging.

7.8.2. The returned goods are undamaged by the Buyer/Consumer.

7.8.3. The returned goods are unused and retain their sales appearance (unopened labels, intact protective films, etc.).

7.8.4. The returned goods are in the same configuration as received by the Buyer/Consumer, including usage instructions.

7.8.5. When returning goods, the Buyer/Consumer presents the original purchase document – invoice/delivery note – and completes the return request form.

7.9. If the goods are not fully assembled, damaged, disorganized, or improperly packaged, the Seller has the right to refuse to accept the goods, as well as to withhold the amount paid for the goods by the Buyer or to accept the goods at a reduced value.

7.10. The refund for returned goods will be issued to the Buyer within 10 business days from the date the Seller received the returned goods. The refund will be issued using the same method used for the purchase (e.g., if the goods were paid for by bank transfer, the refund will be transferred to the Buyer's bank account from which the payment was received), unless the Buyer agrees to an alternative method proposed by the Seller.

7.11. The Seller is not deemed to have breached the refund conditions if they cannot process the refund due to the Buyer's fault (late return, inaccurate data, etc.).

7.12. The Buyer may not exercise the right of withdrawal for goods if they cannot be returned by their nature (e.g., custom-made items); if the goods are damaged after delivery; or in other cases provided for in the regulatory enactments of the Republic of Latvia - Cabinet Regulation of May 20, 2014, No. 255 “Regulations on Distance Contracts,” point 22.

8. Other Provisions

8.1. The Seller is not responsible for delays in the delivery of goods or non-delivery if caused by the Buyer or due to circumstances dependent on the Buyer.

8.2. If access to the Online Store, registration, or ordering in the Online Store is impossible or disrupted due to technical or Seller-independent reasons, the Seller is not liable for any losses incurred by the Buyer or third parties.

8.3. The Seller is not responsible if the product images on the Buyer's computer screen differ in any way from the actual appearance of the goods due to characteristics of the Buyer's computer or monitor.

8.4. The Seller reserves the right to temporarily suspend or terminate the Online Store's operations, make changes to the Online Store or specific sections, change its content partially or completely, alter the Online Store's web address, and, depending on the technical capabilities of the Online Store system, limit the number of registered Buyers. This does not affect purchase-sale contracts concluded by the Buyer before the implementation of such actions by the Seller.

8.5. The terms of the purchase-sale contract concluded between the Buyer and the Seller are governed by the current laws of the Republic of Latvia.

8.6. The purchase-sale contract remains in effect until all obligations have been fulfilled. The contract is considered fulfilled once the goods have been delivered to the Buyer in accordance with the Terms and the laws of the Republic of Latvia.

8.7. Any disputes between the Buyer and the Seller regarding the Terms will be resolved through negotiations.

8.8. If the Parties cannot resolve disputes through negotiations within 15 (fifteen) days, they will be settled in accordance with the laws of the Republic of Latvia.

8.9. The Buyer (consumer) may submit requests and/or complaints regarding goods or services purchased from the Online Store to the Consumer Rights Protection Center (Brīvības iela 55, Rīga, Latvia, LV-1010, phone: +371 654 525 54, email: pasts@ptac.gov.lv), or through the Consumer Rights Protection Center website at https://www.ptac.gov.lv or by completing the application form on the Online Consumer Dispute Resolution platform at http://ec.europa.eu/odr/.

8.10. The Terms and Conditions are originally created in Latvian language, and all other languages are translations of the Latvian version. In cases of ambiguity or disputes, the primary language is Latvian.